• Supports strategic leadership and coordination across departments
• Leads and advances public engagement strategy and participatory processes
• Maintains strong community presence and relationships
• Helps departments select and use appropriate engagement tools
• Supports capacity building across the organization

• Designs and implements engagement activities
• Coordinates meetings, workshops, and feedback collection
• Ensures engagement supports accessibility and broad community participation

• Leads visual storytelling and multimedia strategy
• Oversees branding and creative standards
• Supervises multimedia production and coordination

• Supports day to day multimedia production

• Assists departments with visual content aligned to priorities

• Leads public safety and emergency communications
• Coordinates with Police, Fire, Emergency Management, and leadership
• Ensures timely and trusted information during incidents

To build connection as civic infrastructure by ensuring communication and engagement are clear, inclusive, and directly tied to decision making.

This supports a just transition where all communities are meaningfully included in shaping outcomes.

We begin by understanding who is impacted and how before designing engagement or communication.

This is not additional work.

This is how we reduce friction, improve clarity, and support better project delivery.

To build connection as civic infrastructure by ensuring communication and engagement are clear, inclusive, and directly tied to decision making, grounded in Just Communities principles that center fairness, shared power, and meaningful participation.

• Connect - Understand who is impacted and what we need to learn
• Engage - Right size participation based on impact
• Communicate - Provide clear and consistent information
• Follow Up - Share what was heard, what changed, and what comes next

Projects should be able to answer:

• Will this improve the resident experience
• Does this advance more than one City priority
• Does this support clear prioritization of work
• Who is impacted and how
• What input will shape this decision
• How will outcomes be communicated clearly

• We help:
  • reduce confusion and complaints
  • improve clarity and consistency
  • design engagement that matches project impact
  • align work across departments

• Listening and Alignment

  • internal department listening and audit
  • external listening with neighborhoods and community partners
  • review of tools and current approach
  • identify gaps and duplication

• Expansion and Standardization

  • expand engagement across all neighborhoods
  • standardize project approach
  • demonstrate how input informs decisions
  • improve coordination across departments